Procurement Automation: Top 4 Procurement Process to Automate in 2024

From receiving goods to clearing payments, it is not a single-click process. Multiple steps in between make the accounts payable process tedious and time-consuming.

You receive goods, match them with purchase orders and invoices, send the invoices for approval, make the payment, and finally, maintain records for bookkeeping. This process alone takes weeks and creates confusion when multiple stakeholders are involved.

Think about purchases above $50,000. There are multiple approvals, and each purchase triggers a unique workflow. Documents are not consolidated, and no one has a clear idea of the payment status. 

Thus, accounts payable become chaotic.

Can You Automate Accounts Payable?

To streamline your accounts payable process, you can use tools to automate it. This will simplify bill payments and give you more visibility and control over money.

While it will take time for stakeholders and employees to embrace automation, you can consolidate your scattered pieces on a centralized platform. If you are looking for suitable AP automation tools for your company, check out our list of the top accounts payable automation software.

This post will delve deeper into how you can automate the accounts payable process and how it will help your business. 

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What is the Accounts Payable Automation Process?

Accounts payable automation uses tools to automate invoice verification, approval workflow, payment processing, and bookkeeping. 

Instead of manually organizing, matching, approving, and clearing invoices, the entire process goes on a digital platform to provide visibility and control at each step. So, earlier, employees would spend hours getting approvals and days clearing payments, but now, an automation tool reduces the invoice processing time. 

The platform captures and extracts the invoice from emails via optical character recognition (OCR). The invoice goes to the platform with all the critical information, such as purchase order and simplifies three-way matching. A trigger-based approval workflow notifies the stakeholders to approve invoices. The admin gets complete visibility of each step and clears the payment without going through a variety of software. 

How to Automate Accounts Payable

Automating accounts payable is as simple as choosing and integrating the right automation software with your existing accounting and procurement software.  

The automation software offers visibility into where the money is going and control over the entire process. You can customize the approval workflows and payment gateways and create an ecosystem that supports your procurement process. You can accommodate manual processes and integrate them with other software without going through a complete flip.

With the right automation software, you bring all the critical stages of accounts payable on a centralized platform. Here are the five key steps you can automate:

1. Invoice Management

Manual: The vendor sends an invoice to a dedicated email or a physical copy via fax or mail. The employee receives it and moves from one stakeholder to another for approval. The process is delayed for days if any manager is unavailable. Once the approval is complete, all the documents go to the accounting team, who clears the payment. 

Automated: Depending on how the vendor sends the invoice, the automation platform captures the invoice from email or WhatsApp. If you receive a physical invoice, you can upload the invoice, and the system extracts all the vital information via OCR. There's no need to manually enter details or add a general ledger (GL) and taxation code. The system captures, extracts, and consolidates all the invoices.

2. GRN Matching

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Manual: The dedicated team receives goods along with the goods receipt note (GRN) and must match it with the invoice and purchase order. This ensures that the specified goods are received as per the purchase order. Manually, this process is prone to errors, leading to discrepancies. It demands accuracy to ensure you receive the correct items in specified quantities. 

Automated: Automated software makes this easy by combining all the relevant documents on a single platform. The dedicated team has the invoice and purchase order side by side, making it easy to compare items, purchase orders, and invoices for three-way matching. As a result, spotting discrepancies becomes more manageable, reducing the chances of errors.

3. Approval Workflow

Manual: Once the invoice is received, the employee gets it approved by dedicated managers. Based on the invoice amount, they need more than a single approval. Manually, this means going from one office to another or delving into long threads of email or Slack conversations. It becomes difficult for accounting teams to track approval and clear payments. 

Automated: With automated software, each invoice triggers an approval workflow for relevant stakeholders to approve the payments. The admin can create custom no-code workflows based on different if-then rules. For instance, marketing purchases above $50,000 will have more approvals than expenses of $5,000. Also, all the relevant teams will have visibility into the approval status, making it easier to clear payments on time without confusion.

4. Payment Processing

Manual: Once the invoice is approved, the accounting team determines the details and pays via checks, cards, or other payment methods. It takes a few days before the payment is cleared, and the teams need to sync all the information across the accounting software for reconciliation.

Automated: With automation, accounting teams and employees enjoy more flexibility. For instance, Pluto offers corporate cards, payment gateway integration, and a digitization platform for bookkeeping.

• With corporate cards, you can create custom vendor-specific cards with advanced controls to ensure payments are made only for approved vendors.
• Pluto integrates directly with your payment gateways to facilitate payment within the platform. 
• If you make payments via checks or other physical modes, Pluto will act as a digital bookkeeping platform. You can enter the payments made on the centralized platform and ensure that all the information is streamlined. 

5. Reconciliation

Manual: Reconciliation is the messiest part of accounts payable. Teams must maintain records, manually enter all the details, and sync them across the accounting platforms and ERPs. It is time-consuming, prone to errors, and tricky in case of purchases where one invoice invites multiple tax and GL codes.   

Automated: Automation consolidates all the information on a single platform without manual data entry. It uses OCR to extract all the critical information with a feature to upload the invoices in bulk. Further, you can split the transactions to add multiple tax and GL codes to address the audit season rush.

How Accounts Payable Automation Simplifies the Procurement Process

Accounts payable automation is not just for the procurement or the accounting department. It also makes it easier for stakeholders to approve the payments and employees to get timely resources.

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Overall, it assists you in bringing together scattered parts of the procurement process. Here are reasons why you must invest in accounts payable automation:

1. Improve Compliance

You get complete visibility and control over your accounts payable. You can create custom workflows to ensure that any purchase that goes against the company policy is rejected. You can also accommodate intricate hierarchies to suit your organization's needs and get timely approvals.

2. Avoid Double Payments

It is usual for teams to end up paying the same invoice twice as no one has visibility into the payment status. It happens when the same invoice is paid twice by different team members or when vendors send the same invoice twice, and both get paid. You can avoid this as the software detects duplicate invoices and gives visibility into the status of invoices. The main dashboard highlights the pending invoices and the ones awaiting approval. It becomes easy to stay on top of all the invoices and avoid errors.

3. Faster Approvals and Matching

You get a trigger-based no-code approval workflow engine where you can create customized workflows to accommodate intricate hierarchies. The software notifies the stakeholders to review and approve the invoices. Since all the information is available on a single dashboard, two-way or three-way matching is a matter of a few minutes. This accelerates the approval process, and payments are disbursed much faster. It improves the vendor relationship without risking over, under, or delayed payments.

4. Better Reconciliation

You get all the relevant documents consolidated on a single platform with the appropriate purchase. Additionally, the software automates the coding and categorization, simplifying the reconciliation process. In case of discrepancies, spotting errors becomes easy. Moreover, with features like locking the approved payments and restricted access for auditing, you can eliminate the chances of fraud or manipulation.

5. Accuracy

You improve the accuracy of your records and GRN matching with all the information streamlined on a single platform. Moreover, as the software relies on OCR, you eliminate the need for manual data entry, reducing the chances of errors. Also, you can integrate the automation software with your accounting platform and ERPs to sync data and ensure consistency across the platforms. 

6. Centralized Dashboard

You get a centralized dashboard with all the key information available in a unified place, acting as a single source of truth. Additionally, you get insights that can help in data-driven decision-making to facilitate procurement cost savings. Further, you can view all the awaiting payments and approvals on a dedicated dashboard. You no longer need to run from one platform to another for information as the software integrates with your accounting system.

7. Accessibility

The unavailability of a single person can create bottlenecks in the approval process and block the supply chain. With all the information streamlined on a single platform, each stakeholder can access relevant data for decision-making. So, whether the CEO is traveling or the CFO is not at the office, they can access the details from any corner of the world and avoid disruption in the supply chain.

8. Visibility

You get visibility for each step, each document, and each purchase. You can bring the entire procurement automation on a single platform and track the status in real time. Whether an employee raises a request, gets an invoice, or needs to clear payment, you will stay on top of the information without creating any delays or friction.

Automation is Easy With the Right Software

Adopting automation software isn’t easy, especially for critical processes like accounts payable, which also involve external stakeholders. The top three factors to look for in appropriate software are flexibility, visibility, and integration. 

Choose one that integrates with your existing processes and systems and is flexible enough to accommodate complex hierarchies. Instead of focusing solely on the accounting or procurement team, it should cater to all the key stakeholders and make automation easier to adopt. 

At Pluto, we aim to bring a balance among the spenders (employees), the savers (finance teams), and the sourcers (procurement teams). Each stakeholder gets visibility, and decision-makers get flexibility. Pluto integrates with your current system and enables you to automate accounts payable without affecting the supply chain. 

You can also automate your entire procurement process with Pluto and improve your bottom line. Read more in our procurement automation post.

One of your teams discovers a SaaS tool and makes a quick purchase using the company credit card, thinking this software solution will simplify processes and increase efficiency. It seems straightforward at this point—a hassle-free process.

However, this purchase workflow shadows the IT and legal departments. None of them are involved in the decision-making process. As a result, the chosen product never undergoes the risk assessment for security threats and legal regulations. What appears as an elementary and frictionless process becomes a breeding ground for chaos and potential operational disruptions.

This blog post is for procurement teams that wish to understand the SaaS procurement process and streamline the purchases for efficiency. We will discuss the challenges with the traditional approach and how you can overcome these to create a secure and cost-effective tech stack.

What is SaaS Procurement?

SaaS procurement is the acquisition and management of cloud-based software solutions through a subscription model.

As a member of the procurement team, you assess organizational software needs, evaluate vendors, negotiate contracts, and oversee the entire lifecycle. You aim to ensure cost-effectiveness, compliance, and optimal performance of SaaS applications.

Challenges With Traditional SaaS Procurement Process 

The most significant loophole in traditional SaaS procurement processes is the lack of proper approval workflow. Employees purchase suitable SaaS tools by themselves based on self-assessment. While this approach is flexible and saves time, it leads to operational bottlenecks in the long run.

Here is an overview of what happens when the relevant stakeholders aren’t involved in the SaaS procurement process:

Absence of Procurement Team

When teams proceed without involving the procurement team, they introduce several challenges, impacting the following aspects:

1. Cost-Optimization: Without a centralized team overseeing SaaS subscriptions, different departments independently select similar plans, leading to redundant expenses. For example, two teams might unknowingly invest in the same SaaS product for $ 12/month/user plans. However, when consolidated under an enterprise plan, they could get added security features more cost-efficiently.
2. Vendor Management: Vendor management becomes fragmented without a procurement team, as various teams engage with multiple vendors independently. Hence, It becomes challenging to negotiate favorable terms, track performance, and ensure consistent service levels across the organization. This absence of centralized management hinders the organization's ability to leverage its purchasing power effectively.
3. Inconsistent User Experiences: Different teams choose diverse tools for similar tasks, resulting in variations in workflows and collaboration. This lack of standardization hinders overall efficiency and employees' ability to work seamlessly across different projects.
4. Renewal Management: The decentralized approach of SaaS procurement makes it challenging to track and manage subscription renewals effectively. Unintended renewals for underutilized or obsolete SaaS subscriptions ensue, leading to unnecessary costs and potential inefficiencies in resource allocation.

Absence of Legal Team

Legal professionals evaluate and ensure that the chosen SaaS solution adheres to data protection and privacy laws. Also, they help craft and review contracts to protect the enterprise’s interests.

The absence of legal scrutiny leads to inadequate safeguards, exposing sensitive information to security breaches. Moreover, without their input, contracts with SaaS vendors lack clarity, leaving room for misunderstandings, disputes, or unfavorable terms. There's a high risk of violating laws, regulations, or contractual obligations, leading to legal consequences and financial penalties.

Absence of IT Team (Also Known as Shadow IT)

IT professionals assess the security measures of SaaS products. The absence of IT involvement results in security compromise and operational inefficiencies. Let's say the sales team, without prior knowledge of the IT team, independently procures a SaaS product for inbound leads, integrating it swiftly into their workflow. This incident is also known as shadow IT.

But after a few weeks, a technical issue arises. Unaware of the product's existence, the IT department struggles to provide immediate support or resolve the issues promptly. It disrupts the sales team's workflow and raises broader concerns for the organization, exposing the company to potential data breaches or regulatory non-compliance. Moreover, fixing this issue involves potential legal ramifications and additional unplanned costs for IT intervention.

6-Step SaaS Procurement Process 

Each relevant stakeholder reviews and gets an overview of the purchase cycle — this is what a collaborative SaaS procurement process looks like.

1. Identify Need

This step involves identifying the specific software needs of the organization. Departments communicate their requirements to ensure the chosen SaaS solution aligns with overall business objectives. They fill out custom forms that become the procurement team's base to select the right vendor. 

2. Vendor Selection

The procurement team researches and evaluates various SaaS vendors to find a solution that meets the identified needs. At this stage, it aims to find the best vendor that offers functionality and security at reasonable pricing. Factors such as vendor reputation, integration capabilities, and contractual flexibility shape the selection process.

3. Approval Process

Relevant stakeholders, including IT, legal, and finance, review the selected vendor and approve the procurement. This collaborative approach ensures that the desired SaaS solution complies with legal standards, aligns with IT strategy, and fits within the budget.

However, this collaborative approach can quickly become a root cause for internal resentment if you don’t lay out proper approval workflows. A lack of workflow makes departments wait for weeks, while none of the stakeholders has visibility over the process. There is unnecessary back-and-forth communication, and eventually, teams move to the traditional, flexible, yet risky SaaS procurement process.

If delays and friction in approval workflows disrupt your SaaS procurement process, centralized SaaS procurement software helps teams collaborate with minimal friction.

You can create proper approval workflows that define who needs to approve what. You get a no-code workflow builder, where you add if-then rules and make the desired workflow. You can have multiple workflows for different kinds of purchases, including parallel approvals as well.

For instance, a purchase request goes to the line manager, then the finance team, and after that, for a combined legal and IT review. You can have intricate workflows as required to suit your hierarchical structures.

With proper workflows laid out in a procurement automation platform, you simplify approvals. Moreover, a centralized dashboard makes it easier for each stakeholder to get an overview of the process without getting stuck in long email threads. 

4. Purchase and Deployment 

After approval, the procurement team finalizes contractual agreements with the chosen SaaS vendor. They negotiate on pricing models, licensing terms, and any customization requirements unique to the enterprise's needs.

Also, the procurement team ensures that the purchase aligns with the organization's budgetary constraints and financial policies. This step involves securing the best possible pricing and managing payment structures through one-time transactions or recurring subscription models. Further, the procurement team develops and finalizes contractual agreements with the vendor. This step involves clarifying terms and conditions, specifying service-level agreements, and addressing legal or compliance-related aspects.

With the procurement formalities completed, the deployment phase starts. Firstly, the SaaS solution has to be configured to align with the specific needs and processes of the company. This step ensures that the SaaS solution seamlessly fits within the organizational framework.

Secondly, the deployment team collaborates with IT and relevant departments to ensure that the SaaS tool integrates effectively with other applications to have a unified data ecosystem. Moreover, they establish and maintain robust access controls by defining user roles, permissions, and authentication mechanisms to safeguard sensitive data and maintain compliance.

5. Onboarding and Training

Once deployed, the onboarding and training phase ensures employees use the new SaaS tool effectively. This step is crucial for optimizing usage and ensuring that the software contributes to increased productivity. 

Training sessions, documentation, and support materials are provided to familiarize end-users with the features and functionalities. This step minimizes the learning curve and maximizes user adoption.

6. Monitor and Renew

Once users are onboarded and the SaaS solution is integrated into the organization's workflow, the focus shifts to post-onboarding and ongoing management. This stage involves the following:

• Encouraging ongoing user engagement and collecting feedback, where regular communication channels help gather insights into user experiences and identify areas for improvement.
  
• Monitoring the SaaS solution's performance to identify and address issues promptly. The IT and support teams collaborate to resolve technical glitches, ensuring uninterrupted functionality and a positive user experience.
  
• Assessing functionality, user satisfaction, and alignment with business objectives to make renewal decisions. Simultaneously, compliance with legal and regulatory standards remains a significant consideration to avoid potential risks.

Collaborative Effort for Efficient SaaS Procurement

While SaaS procurement seems like a small piece of the puzzle, choosing and implementing it requires attention to detail to avoid operational and financial shocks. Each team needs to work together and help create a secure and cost-effective tech stack for the organization. 

However, collaborative efforts demand a centralized platform to overcome two core challenges — delay and friction. We have shared the top nine procure-to-pay software for enterprises for you to find solutions that transform the SaaS procurement process.

The MENA Fintech Awards, a prestigious event within the financial technology industry, recently celebrated the most innovative and impactful solutions in the sector. 

We at Pluto are thrilled to announce that our company has been honoured with the 'Best Corporate Solution' award! This recognition is a testament to our team's hard work, dedication, and innovative approach in the fintech space.

Our co-founders, having spent a considerable part of their lives in the UAE. Working within the fintech sector, identified a significant gap in the region's finance sector. They observed that the tools, platforms, and software available to CFOs and finance teams were not only outdated but also overly complex, hindering efficient financial management.

With Pluto, they embarked on a mission to develop a software solution that would change how mid to enterprise level businesses handled their finances. 

The MENA Fintech Awards, organised in collaboration with the MENA Fintech Association, are designed to recognize excellence and innovation in financial technology. These awards are a highlight of the Abu Dhabi Finance Week (ADFinanceWeek), an event that fosters innovation and growth in the fintech sector. The 'Best Corporate Solution' category, in which we were victorious, emphasises practical, innovative solutions that address significant corporate financial challenges.

Our award-winning solution, the Pluto Card, addresses various corporate financial management needs. It offers features like employee reimbursements, petty cash management, and an efficient account payable cycle, along with robust accounting integrations. 

Winning the 'Best Corporate Solution' award at the MENA Fintech Awards is not just an honor but also a motivation for our future endeavours. We are excited about our upcoming initiatives, which include further enhancements to the Pluto Card and expanding our market reach to serve more businesses globally.

We extend our deepest gratitude to the organisers of the MENA Fintech Awards and ADFinanceWeek, the judges for recognizing our efforts, and most importantly, our dedicated team and loyal customers. Your support and trust in our solution have been invaluable!

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